Shipping Charges & Rules
- Shipping Zones & Charges
Shipping Zone | Delivery Timeline (Business Days) | Shipping Charges | Free Shipping Threshold |
Metro Cities (Delhi, Mumbai, Bengaluru, Chennai, Hyderabad, Kolkata) | 2–3 days | Rs.50 | Free on orders Rs.999+ |
Tier-2 Cities (Pune, Ahmedabad, Chandigarh, Jaipur, Lucknow, etc.) | 3–5 days | Rs.70 | Free on orders Rs.1,299+ |
Rest of India | 5–7 days | Rs.100 | Free on orders Rs.1,499+ |
Remote / North-East / Islands | 7–10 days | Rs.150 | Free on orders Rs.2,000+ |
- Shipping Rules
A. Order Processing
- Orders are processed within 1–3 business days after payment confirmation.
- Pre-orders or out-of-stock items may have extended processing times; customers will be notified via email.
B. Shipping Methods
- Standard Shipping: Reliable and cost-effective, delivered within 3–7 business days depending on location.
- Express Shipping: Fast delivery within 1–3 business days (available in Metro & Tier-2 cities only, additional Rs.100–Rs.150).
- COD (Cash on Delivery): Available for orders Rs.500+ in India, Rs.30 COD handling fee may apply.
C. Free Shipping Policy
- Free shipping is applicable based on order value thresholds as mentioned in the table above.
- Free shipping applies to standard delivery only, not express shipping.
D. Tracking & Notifications
- Customers receive tracking details via email/SMS once the order is shipped.
- Delivery updates are provided until the package reaches the customer.
E. Delivery Attempt & Returns
- Courier services will make up to 2 delivery attempts.
- If the order is not delivered, it will be returned to the warehouse.
- Customers must contact support@intimind.com to reschedule delivery or arrange re-shipment (additional shipping charges may apply).
F. Damaged or Lost Shipments
- Inspect products at the time of delivery.
- Report damaged or missing items within 24 hours of delivery for a replacement or refund.
- IntiMind Private Limited is not liable for delays due to courier disruptions, natural calamities, or incorrect address provided by the customer.
- Packaging Guidelines
- All products are shipped in protective packaging to prevent damage.
- Fragile or electronic items may have additional bubble wrap or hard boxes for secure shipping.
- Sustainable packaging is preferred where possible.
- International Shipping (Optional)
- International shipping is currently available on request.
- Charges depend on destination, product weight, and courier partner.
- Delivery timelines typically 7–14 business days, excluding customs clearance delays.