Privacy Policy

INTIMIND PRIVATE LIMITED

Effective Date: 1.3.2026
Last Updated: 28.2.2026

This Privacy Policy (“Policy”) governs the collection, use, storage, and disclosure of information by IntiMind Private Limited (“IntiMind”, “Company”, “we”, “our”, or “us”) through the IntiMind mobile application and related digital platforms (“App”).

By accessing or using the App, you (“User”) consent to the practices described in this Policy.

  1. PURPOSE & SCOPE

This Policy applies to all Users accessing online sexual and mental health counselling services, including chat, audio, and video consultations.

IntiMind recognises that health information is sensitive in nature and adopts heightened standards of confidentiality and security.

  1. INFORMATION COLLECTED

2.1 Personal Information

  • Name, age, gender (optional)
  • Contact details (mobile number, email address)
  • Login credentials

2.2 Health Information

  • Information voluntarily shared during consultations
  • Chat transcripts, call summaries, and clinical notes

2.3 Technical Information

  • Device and app usage data
  • IP address, logs, session metadata

2.4 Financial Information

  • Payment transaction details processed via secure third-party gateways
    (IntiMind does not store card or banking information.)
  1. USE OF INFORMATION

Information is collected and used solely for:

  • Providing counselling and wellness services
  • Ensuring continuity and quality of care
  • Appointment management and follow-ups
  • Legal, regulatory, and compliance obligations
  • Secure billing and payments

IntiMind does not sell, rent, or commercially exploit personal or health data.

  1. CONFIDENTIALITY OF COUNSELLING

All counselling sessions are treated as strictly confidential.

Information may be disclosed only:

  • When required by applicable law or court order
  • Where there is an imminent risk of harm to the User or others

Such disclosures shall be limited to the minimum information necessary.

  1. DATA SECURITY

IntiMind employs reasonable and appropriate safeguards, including:

  • Encrypted data transmission
  • HIPPA Compliance
  • Secure servers compliant with Indian IT laws
  • Role-based access controls

While absolute security cannot be guaranteed, IntiMind takes all commercially reasonable steps to protect User data.

  1. DATA SHARING

Data may be shared only with:

  • Licensed doctors and counsellors providing services
  • Payment gateway providers
  • Technology partners strictly for operational purposes

All third parties are bound by confidentiality and data protection obligations.

  1. USER RIGHTS

Users have the right to:

  • Access and review their personal information
  • Request correction or updates
  • Withdraw consent (subject to legal obligations)
  • Request account deletion

Requests may be sent to support@intimind.in.

  1. DATA RETENTION

Data is retained only for the duration necessary to:

  • Provide services
  • Meet legal and regulatory requirements

Thereafter, data is securely deleted or anonymised.

  1. USE BY MINORS

The App is intended for individuals 18 years and above.
Where services are provided to minors, verifiable parental or guardian consent is required.

  1. POLICY UPDATES

IntiMind reserves the right to modify this Policy at any time.
Continued use of the App constitutes acceptance of the revised Policy.

  1. GOVERNING LAW

This Policy shall be governed by and construed in accordance with the laws of India.

  1. CONTACT DETAILS

IntiMind Private Limited
Email: info@intimind.in
Website: www.inti-mind.com

Privacy Assurance

Your information is personal. We protect it with care, respect, and discretion.

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